Frequently Asked Questions
What happens to my data and custom templates when the trial expires or if I fall back to Free?
Your data is 100% safe. All your past review sessions, stakeholder ratings, feedback, and custom question templates are permanently preserved in your account and never deleted. If you upgrade to Professional later, your custom templates and higher session limits are immediately unlocked.
What is the Free / Educational plan?
The Free / Educational tier is completely free forever and allows you to run 1 complete review session each month with unlimited audience participants. Perfect for learning and occasional presentations.
Do you support Scaled Agile Framework (SAFe®) reviews and custom templates?
Yes! In addition to standard Scrum Sprint Reviews, Teamprove Reviews includes built-in presets for SAFe® System Demos (ART Reviews), SAFe® Solution Demos (Enterprise Milestones), and Technical Spikes. On Professional and Enterprise plans, you can also create, save, and share your own custom organizational question templates.
What happens if I need more than 20 sessions per month?
If your teams run more than 20 sessions per month across multiple squads or need multi-user organization management, our Enterprise license provides unlimited sessions for all team members.
Do my meeting participants need an account or paid license?
No! Stakeholders and audience members join for free with zero registration, zero app downloads, and zero tracking cookies. Only the meeting host requires an account.
Where is my data hosted and processed?
100% of our infrastructure, database clusters (Cloud Firestore), and auth servers are hosted in Frankfurt am Main, Germany (Region europe-west3). We are fully compliant with GDPR / DSGVO regulations.
Can I cancel or change my subscription at any time?
Yes, you can upgrade, downgrade, or cancel your subscription at any time with no lock-in periods or hidden fees.